Frequently asked questions

Everything about ordering, delivery, returns and care.

About ZILIX

ZILIX is a Pakistan-based football-inspired streetwear brand. We make oversized hoodies with football club and country designs, and baggy trousers to wear with them, cut for everyday wear rather than for playing. We sell online at zilix.shop and deliver across Pakistan.

No. ZILIX makes football-inspired streetwear, not kits: fleece hoodies and wide-leg trousers you can wear any day of the week, not just on matchday.

Online at zilix.shop. We deliver anywhere in Pakistan: Karachi in 1 to 2 working days, everywhere else in 3 to 5.

Brushed-back fleece, cut to a boxy, dropped-shoulder block. Each product page describes that piece, including the fabric weight where we state it.

Orders & delivery

Karachi in 1 to 2 working days. Everywhere else in Pakistan, 3 to 5 working days.

Flat Rs 300 nationwide, and free on every order over Rs 6,000. You will see the exact amount before you confirm.

Yes, anywhere in Pakistan. You pay the courier when the parcel reaches you. There is no extra charge for COD. The one exception is a pre-order: those are paid in advance by bank transfer.

Yes. You get a tracking number by email as soon as the parcel is booked with the courier, and you can check it any time on the Track your order page (zilix.shop/track) with your order number and phone.

Payment

Cash on delivery anywhere in Pakistan, or pay in advance by bank transfer from any bank app, JazzCash, Easypaisa, SadaPay or NayaPay. Paying in advance takes a fixed amount off your order. Pre-orders are paid in advance only.

Place your order and choose Pay in advance. Your order page shows our account details. Send the exact amount from your own bank app, then upload the screenshot and transaction ID on the same page. We check it against our bank account and confirm your order, usually within a few hours. If payment does not arrive within the time shown, the order is cancelled and nothing is owed.

Not at the moment.

Sizing & fit

Boxy, with a dropped shoulder. Take your normal size for a relaxed fit, or one size up for a properly oversized look. A medium measures 23 inches across the chest (armpit to armpit, laid flat) and 27 inches long, and each size up adds an inch to both. The full chart is in the size guide on every hoodie.

Baggy by design: wide from the hip and straight to the floor. The back of the waist is elasticated, so each size fits a range of waists. Every product page has a size guide with the measurements.

It is pre-shrunk, so cold wash and hang dry and you will keep the fit. Never tumble dry — that is what actually shrinks it.

Returns & exchanges

Seven days from delivery, unworn and with tags attached. Exchanges are free; for refunds the return courier charge is deducted.

Message us on WhatsApp with your order number and the size you want. We hold the replacement for you while the original travels back.

We process refunds within two working days of the parcel reaching us, to your bank account or mobile wallet.

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